Terms & Conditions

We are thrilled to welcome you at Bespoke Baller website. We look forward to having you as our client. In order to serve you the best, we would like to set out the terms and conditions on how we provide our services and products to you. AUTHENTICITY
All items listed on our website are 100% authentic, invoice copies can be provided on request. 1. USE OF THE WEBSITE
Welcome to Bespoke Baller website. By accessing this website you agree to these terms and conditions. If you do not agree to terms and conditions you may not use this website. BespokeBaller.com is an online service provided solely for your personal use for the sale of clothing, footwear, accessories and other items. Company name: Bespoke Baller Ltd
Company number: 10214506
Where Registered: England & Wales
Registered office address: No.1 Cochrane House, Admirals Way, London, England, E14 9UD
VAT registration number: GB312445241 We have taken great care to ensure that the items on our website are presented as accurately as possible. However, colour tone will depend upon your own monitor and we, therefore, cannot guarantee that the colour of the actual item is absolutely the same as you see it on the images. Before placing an order please read through these Terms. 2. ELIGIBILITY TO PURCHASE
In order to make purchases on the site, you will have to provide your personal details. In particular, you must provide your real name, phone number, email address and may even more if it is requested in order to fulfill your order. Furthermore, you will have to provide valid and correct payment details and by that you confirm that you are the person referred to in the Billing information provided. The Site is available only to individuals and others who meet the terms of eligibility. 3. MAKING A PURCHASE
When you order an Item from BespokeBaller.com you’ve been permitted to buy it for the price stated on the website, subject to these Terms. You will be guided through the process of placing an order by a series of instructions on the Website. You can place your order on the Website by clicking on the Purchase Now button at the end of the online order process. Once you have placed your order, we will send you an email confirming the exact details of your order, providing you with a payment reference and the price of your order. This is not an order confirmation, nor an order approval from BespokeBaller.com. Unless we have notified you that we do not accept your order or you have cancelled your order, our confirmation of your order and the completion of the contract between you and us will take place when you receive an email from us notifying you that we have dispatched the products that you have ordered. We may not accept your order if (i) an item you have ordered cannot be sourced, (ii) or if we detect a product or pricing error, (iii) or if we identify a fraudulent purchase. We reserve the right to reject any purchase by you at any time and our sole discretion. If we are unable to fulfil your order following our order confirmation, we will contact you by email or telephone and advise you further regarding this. We will try to keep our Website as up to date as reasonably possible, but we cannot guarantee that any particular product will be always available. 4.PAYMENT
BespokeBaller.com allows orders to be processed online via PayPal or by using a valid credit or debit card. Your credit card company may undertake an additional security check to confirm it is you who is making the order. All credit/debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses, or subsequently refuses to, or does not, for any reason, authorise payment to us, we will not be responsible for any delay or non-delivery. 5. RETURNS & CANCELLATIONS
As our stock offerings are under consignment – all sales are final. We are unable to offer returns or exchanges on items. All items are thoroughly checked to ensure they are in the perfect condition before being dispatched. If you have received the wrong item kindly email us within 24 hours at Contact@bespokeballer.com In any rare circumstances, when your order cannot be acquired, an alternative or full refund will be offered. If you have any queries regarding the size of any items kindly contact us before committing to purchase. 6. DISCOUNT CODES
You may occasionally receive discount codes from us, via email, WhatsApp, social media or through promotional materials. Free shipping offers apply only to entry-level delivery options. In all cases, only the delivery is free, any other taxes, duties or customs fees are applicable.
Each discount code is unique and not transferable, has no monetary value and under no circumstances can it be converted into currency. Each code has an expiry date, which will be stated at the time of promotion or stated in the accompanying promotional materials which cannot be modified. Only one discount voucher can be used per order. 7. VIP ACCESS SERVICES
You may contact us via telephone / WhatsApp 07831371435 or email (Contact@bespokeballer.com) Your request for services is accepted by us when we agree verbally or by telephone or by writing an email or Whatsapp message. The contract between us will be made based on the history of our telephone/WhatsApp/email conversation, any other relevant documents or confirmations that we send you (including invoices), including these terms and conditions. We will let you know of any fees involved during our service process. We may refuse to provide services to you at any time at our sole discretion. As we acquire items specifically for orders, unfortunately, once we have started working on your request then it may not be possible to cancel it and you may still be obliged to pay some or all of the fees for the specific products ordered. 8. INTELLECTUAL PROPERTY RIGHTS
Your use of the Website and its contents gives you no rights regarding the copyright, designs, trademarks and all other intellectual property and material. Any reproduction or redistribution of our content is prohibited and may result in civil and criminal penalties. Without limiting the foregoing, copying and use of the above-listed materials to any other server, location or support for publication, reproduction or distribution is expressly prohibited. However, you are permitted to make one copy for viewing purposes, and that content is for your own personal use. 9. PRIVACY POLICY
This website is owned and run by Bespoke Baller LTD. We respect the privacy rights of our visitors and we acknowledge the importance of protecting the information collected about them. This privacy policy is about how we collect, store, and use the personal information that you have provided to us. The Personal Information We Collect We collect personal information about you when you register or subscribe for one of our services, place an order, use our online service, interact with us any other way, such as via social media, use our fashion concierge, personal shopping services, ask for information or assistance, give us a feedback, comment on any blogs or articles featured, enter competitions or promotions or sign up to our newsletter. By registering, subscribing or using our services, you consent to the use of your personal data in accordance with this policy. The information we collect and hold about you may include your name, email address, phone and mobile phone numbers, home address, shipping and payment card billing address, payment card details, IP address, search criteria, shopping history, shopping preferences, sizings, responses to research panels and surveys, the type of browser you use (a browser is a software you use to look at websites, such as Internet Explorer, Chrome or Safari), the times when you access the site and for how long, your referring URL (the site you come from to reach our website), cell IDs (these are the unique identifiers of the telecommunications towers being used by your mobile phone when you use our location-based services on your mobile phone or tablet) and other location information (for example, GPS measurements), photographs and other content you share with us when you use our services, date of birth, password details, answers to security questions and any other information you may give us. What we do with the information we gather – We may use the information to improve our products and services.
– Our representatives may follow up, either by email, phone or mail, as part of our client care procedures.
– We may periodically send promotional information about new products, special offers or other information which we think you may find interesting based on the contact details which you have provided either by registering as a user on this site or by requesting information from us. Cookies
We and our business partners collect information about your use of our online services using cookies. Cookies are very small files that are sent by us to your computer or other devices which we can access when you visit our site in future. Cookies help us remember who you are and other information about your visits. They can help to display the information on a website in a certain way that matches your interests. Most major websites use cookies.